Returns & Refunds

Return Eligibility

Items may be returned within 7 days of delivery provided they are unworn, unwashed, and in original packaging with all tags attached. Accessories must be returned in their original boxes.

Products marked as final sale, custom orders, and items that show signs of wear are not eligible for return.

How to Start a Return

1. Contact us via WhatsApp with your order number and the item(s) you wish to return.
2. Pack the item securely with the original tags and packaging.
3. Ship it back to our Bandung studio using the courier we arrange for you.
4. We inspect the item within 3 working days of receipt.

Refunds

Approved refunds are issued to your original payment method (QRIS) within 5–7 working days of inspection. Refund status is always confirmed server-side; you will be notified by WhatsApp and email.

Shipping costs are only refunded when the return is the result of a defect or an error on our side.

Exchanges

To exchange a size or colour, start a return and place a new order — this is the fastest path and guarantees stock on the replacement.

Questions? Read the FAQ or contact us.