FAQ

Everything you need to know about ordering, payment, shipping and returns. Can't find an answer? Contact us.

Ordering

How long does processing take?
Orders are processed within 1–2 working days after payment is confirmed. You will receive a WhatsApp notification at every status change.

Can I change or cancel my order?
You can request changes or cancellation before the order is packed. Once packed, the order ships as-is.

How do I know my order was placed?
You will see an order number (for example PC-20260826-QRI2JR) on the confirmation page and receive it by email and WhatsApp.

Do you take custom orders?
Yes — see Our Services. Custom orders are handled separately with a confirmed deposit.

Payment

What payment methods are accepted?
QRIS is our primary payment method — scan the code with any mobile banking or e-wallet app.

What happens if I don't pay in time?
Unpaid orders expire after the payment window and inventory is released automatically.

Is payment confirmed automatically?
Yes. Payment status is verified server-side via webhook and never trusted from the browser.

Shipping

Which couriers do you use?
We ship with JNE Reguler and JNE YES across Indonesia. Rates are calculated at checkout.

How long does delivery take?
JNE Reguler takes 2–4 working days; JNE YES takes 1–2 working days depending on destination.

Do you ship internationally?
Currently we ship within Indonesia only. International shipping is on the roadmap.

Returns

What is your return policy?
Items can be returned within 7 days of delivery if unworn with tags attached. See Returns & Refunds for details.

How do I start a return?
Contact us via WhatsApp with your order number and we will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 working days after the returned item is received and inspected.